Privacy Policy for Alliance Truck Parts & Service

At Alliance Truck Parts & Service, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit alliancetruckpartsservice.com or interact with our services for heavy-duty truck parts, maintenance, repair, and roadside assistance.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

1.1 Personal Information You Voluntarily Provide:

When you interact with our site or services, such as purchasing parts, scheduling repairs, requesting assistance, or contacting us, you may provide us with personally identifiable information, including:

• Contact Information: Your name, email address, postal address, and phone number.
• Vehicle Information: Details about your heavy-duty truck or fleet, such as make, model, year, VIN, and service history, relevant for parts identification, maintenance, and repair services.
• Payment Information: While we do not store full credit card details on our servers, we may collect billing addresses and transaction details from secure payment processors.
• Communications: Any information you provide when you communicate with us via phone, email, or through our online contact forms.

1.2 Automatically Collected Information:

When you visit our online platform, we automatically collect certain information about your device and browsing activity, including:

• Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our site and hold certain information to enhance your experience (e.g., remembering your preferences).

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing and Managing Services: To fulfill orders for heavy-duty truck parts, schedule and perform truck maintenance and repair services, and deliver roadside assistance.
• Communication: To respond to your inquiries, send you service updates, appointment reminders, and promotional offers relevant to our products and services (e.g., preventive maintenance specials).
• Improving Our Services: To understand how our online platform is used, diagnose technical issues, optimize our parts inventory, and enhance our service offerings for commercial vehicle support.
• Marketing: To inform you about new heavy-duty truck parts, promotions, or services that may be of interest to fleet owners and individual truck owners. You can opt-out of these communications at any time.
• Compliance and Security: To comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our services and customers.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights (GDPR and CCPA Considerations)

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request the restriction of processing your data under certain conditions.
• Right to Data Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Right to Object: Object to our processing of your personal data under certain conditions.
• Opt-out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details below.

6. Third-Party Websites

Our online platform may contain links to third-party websites. This Privacy Policy applies only to our services, so if you click on a link to another website, you should read their privacy policy.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Alliance Truck Parts & Service

1209 Lane Ave N Unit #2

Jacksonville, FL 32254